PRIVACY POLICIES

SCOPE

The Sites covered by this Policy include our existing websites, mobile applications and all other additional websites and mobile applications produced and managed by Agacy Inc. Details of existing Sites include the following:

We highly value the trust you instill in us and recognize the paramount importance of your privacy. To ensure both secure transactions and the confidentiality of customer information, we adhere to the most stringent standards. Our commitment extends to safeguarding your personal data, as defined by the Nigeria Data Protection Regulation 2019 (NDPR). By accessing the Sites, encompassing all current and future websites and mobile applications, you implicitly agree to abide by the terms outlined in this Privacy Policy. If you do not consent to your personal data being handled in accordance with this Policy, please refrain from using or accessing the Sites or the Services. Please note that we retain the right to modify and revise this Policy at our discretion. We encourage you to revisit this Policy whenever you revisit the Sites, as the most up-to-date version will always be available for review.

ELIGIBILITY

The Sites and Services are designed exclusively for individuals who are eighteen (18) years of age or older. Any registration, usage, or access to the Sites and Services by individuals under eighteen (18) is unauthorized and violates this Policy.

CONSENT

By using the Sites and Services and providing your personal data, you agree to the collection and use of the information you provide us according to this Policy. This includes your consent for the sharing of your personal data as specified in this Policy. If any changes are made to this Policy, we will post them on this page to ensure you are informed about the information we collect, how we use it, and when we disclose it. If you do not consent to the use of personal data as outlined in this Policy, please refrain from using or accessing the Sites or Services.

LAWFUL BASIS FOR COLLECTING AND PROCESSING PERSONAL DATA

In accordance with the provisions of the NDPR, there must be a legal basis for processing personal data. We adhere to the following legal bases for processing your personal data:

INFORMATION WE MAY COLLECT FROM YOU

When you utilize the Sites or Services, we gather and retain your personal data provided by you periodically. In this context, personal data/information encompasses all data related to an identified or identifiable natural person, including:

This also applies to sensitive personal data/information, which could include:

For accessing our Services, the personal data we may collect include:

Our primary objective in collecting the aforementioned personal data is to furnish you with a safe, efficient, smooth, and tailored experience. This enables us to offer Services and features that align with your needs and customize the Sites to enhance your experience in terms of safety and convenience.

HOW WE GATHER INFORMATION

We collect information directly from you, such as when you register or log in to our Sites, create an account, subscribe to a Service, engage in interactive features, complete forms, participate in surveys, post on message boards, upload documentation, seek customer support, make inquiries, or communicate with us through email, phone, or post. Additionally, if you partially complete or abandon any inputted information on the Sites, we may use this data to remind you to finish it.

Every internet-connected computer is assigned a domain name and an Internet Protocol (IP) address. When using the Sites, our web servers automatically recognize your domain name and IP address. However, this information does not reveal anything personal about you other than the IP address used to access the Sites. Through the use of cookies, server logs, and similar technologies, we can gather information about your browsing patterns and technical data about the device you use to access the website. You can manage your cookie preferences through the settings on our websites.

We may also receive technical data from third-party sources such as analytics providers, advertising networks, and search information providers. Furthermore, we may obtain contact, financial, and transaction data from providers of technical, payment, credit referencing, and delivery services, both within and outside Nigeria. To safeguard against potential hazards and breaches, we store personal data for a reasonable period and take precautions to secure it.

We do not sell, share, transfer, or rent out personal information in ways different from those disclosed in this Policy and our terms and conditions. However, we may share generic, non-personal identification information about visitors and users with trusted affiliates, business partners, and advertisers.

PROVIDING INFORMATION ABOUT OTHERS

If you provide us with personal data about someone else, you are responsible for ensuring that you have obtained the necessary consents and have provided them with information on how we collect, use, disclose, and retain their data, or directed them to read our Policy.

INFORMATION FROM OTHER SOURCES

To enhance our services, we may combine information obtained from other sources with data collected through the Sites.

UTILIZATION OF PERSONAL DATA

We collect personal data to provide you with an efficient, enjoyable, secure, and seamless customer experience. This includes:

We may monitor and record communications with you for training, quality assurance, and regulatory compliance purposes.

FRAUD PREVENTION

We may process your personal information with the intention of preventing fraud and money laundering, as well as verifying your identity. This is done to safeguard our business and comply with relevant laws. Additionally, fraud prevention checks may be conducted using a specialized database. If fraudulent activity is detected, inaccurate information is provided, or fraud is identified, details will be shared with regulatory bodies such as the Central Bank of Nigeria and the Economic and Financial Crimes Commission.

DATA ANALYTICS AND BENCH-MARKING

Information generated during your use of our services may be utilized for legitimate purposes, such as delivering tailored advertising, conducting research and development, and providing location-based services. We ensure that when using your information for these purposes, it is processed anonymously and aggregated to protect your privacy.

YOUR RIGHTS AS A DATA SUBJECT

Under the NDPR, you have various rights regarding your personal data. These include the right to access, rectify, or erase your data, as well as the right to object to processing based on legitimate interests. You also have the right to data portability, withdrawal of consent, and lodging complaints with the relevant supervisory authority.

DATA RETENTION

We retain personal data only for as long as necessary for the purposes outlined in our policy. This includes considering the nature of the data, its sensitivity, and any legal retention periods. We adhere to industry standards such as the Payment Card Industry Data Security Standard (PCIDSS) and securely delete or anonymize data when it is no longer needed, in accordance with applicable regulations.

ACCURACY OF YOUR DATA

Ensuring the information we hold about you is accurate and up-to-date is crucial. Kindly inform us promptly if any of your personal details change during our association. You can either update your information directly on our customer platforms or contact our Data Protection Officer at [email protected] to rectify any inaccuracies.

SECURITY OF YOUR DATA

We have implemented appropriate organizational and technical measures to protect your personal data. These measures include storing data securely on dedicated servers with strong encryption, restricting access to authorized personnel, securing our internal IT systems, and establishing procedures to address any potential data breaches. In the rare event of a breach, we will take swift action to mitigate any impact and notify you and relevant authorities as necessary.

DATA TRANSFERS AND SHARING

Operating in a regulated environment means we cannot guarantee complete confidentiality for all communications and personally identifiable information. There may be instances where disclosure is necessary by law, to government bodies, regulatory agencies, or third parties under specific conditions. Your information may also be shared with trusted third-party service providers for purposes outlined in this policy.

CONFIDENTIALITY

Certain information within our Sites may be confidential, and you agree not to disclose such information without our consent. We maintain strict confidentiality standards and refrain from sharing or renting your personal data to third parties, except as legally mandated or necessary to provide agreed-upon services.

COOKIES

We utilize cookies and similar technologies to enhance your browsing experience and provide tailored services. These data collection devices help personalize your interactions and improve site functionality. While you can manage cookie preferences through your browser settings, opting out may limit certain features or functionalities. Rest assured, cookies do not compromise your privacy or security, and any data collected is used in accordance with our privacy policy.

NOTICE

We are committed to safeguarding your information through appropriate technical and organizational measures to prevent unauthorized or unlawful processing, as well as accidental loss, destruction, or damage. While we endeavor to protect your personal data, we cannot guarantee its security when transmitted to other websites via internet or similar connections. If you have been provided with a password to access specific areas of our Sites, please ensure its confidentiality, as we do not share passwords with third parties.

As a user of our Services, you acknowledge and accept full responsibility for safeguarding your account. You must refrain from disclosing your password to anyone or permitting unauthorized access to your account.

UPDATES TO THE PRIVACY POLICY

To enhance our Sites and Services, we may periodically update this Policy. Material changes will be communicated through notices on our websites or via email if you have provided your email address. By continuing to use the Sites, you signify your acceptance of any amendments to these terms. Our updated Policy will be available on our websites (www.veetee.com), and it is your responsibility to review it periodically for updates.

If you believe we have not adhered to this Policy in handling your personal data, please contact our Data Protection Officer.

We have designated a Data Protection Officer (DPO) to address concerns related to this Policy, handle inquiries about your rights, and ensure compliance. Should you have any concerns or questions, please reach out to the Data Protection Officer using the provided contact details.

CONTACT

Data Protection Officer

Agacy Inc

#15 Iheanacho street, Owerri, Imo state, Nigeria

[email protected]